Tech Delivery Manager/Scrum Master

Description:

RESPONSIBILITIES

Business

Good understanding of user behavior client experience to deliver business capabilities through a client

centric data driven digital journeys

Processes

Evaluating business processes anticipating requirements uncovering areas for improvement and

developing and implementing solutions

Leading ongoing reviews of business processes and developing optimization strategies

Conducting meetings and presentations to share ideas and findings

Performing requirements analysis

Documenting and communicating the results of your efforts

Effectively communicating your insights and plans to crossfunctional team members and management

Gathering critical information from meetings with various stakeholders and producing useful reports

Working closely with clients business and managerial staff

Ensuring solutions meet business needs and requirements

Performing user acceptance testing

Managing projects developing project plans and monitoring performance

Updating implementing and maintaining procedures

Prioritizing initiatives based on business needs and requirements

Serving as a liaison between stakeholders and users

Monitoring deliverables and ensuring timely completion of projects

Responsible for administers and timely updates on project progress issuerisk timelines resource plan

and any other static data to various governance forums ie Refinement Forum RF Steering Co

Monthly Performance Reviews MPR Quarterly Performance Reviews QPR etc Ensure the data is

meaningful accurate relevant and data is current

Ensure the rebaseline requests change requests closure reports are fully documented before

presenting for approval

Conduct research to see whats new and trending in the digital data space internally and externally

Creating and maintaining a prioritized Product Backlog

Clearly communicating priorities sprint goals and acceptance criteria to the scrum team

Defining user stories to facilitate clear communication of requirements to the scrum team including

definition of done

Act as a key player in the different events of the development cycle daily scrums team demos

and retrospectives SIT UAT and signoff from business stakeholders

Review test cases and evidence to ensure enough test coverage

Risk Management

Coordinates escalates and reports on key risks and issues Recorded in Banks project management

tools eg Clarity PlanView ADO and proper and timely mitigations for closure in Refinement Forum

Governance

Maintain requirements library SharePoint Teams Confluence ADO including submitted papers and

meeting minutes of various Governance forums

Provide support to Management Team Workstream Leads Product Owners Scrum Masters and

development team to identify areas of improvement and to ensure that BA process follow the Banks

NWOW standards processes and governance

Ensuring that all submissions to committees forums are of the right quality and are timely

Regulatory Business Conduct

Display exemplary conduct and live by the Groups Values and Code of Conduct

Take personal responsibility for embedding the highest standards of ethics including regulatory and

business conduct across Bank This includes understanding and ensuring

compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of

Conduct

Lead TTO Risk Management to achieve the outcomes set out in the Banks Conduct Principles Fair

Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment

Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance

matters

OTHER SKILLS

Expert knowledge in Fusion Risk Management or similar platform leveraging Salesforce capability is

a MUST

Documentation Business Requirement Document BRD User Stories Functional Specification

Document FSD Business Glossary Data Model Test Strategy Project Plan Process Flow

diagram etc

Report types Requirement MatrixGap AnalysisProblem AnalysisBusiness Case etc

ProcessData Modelling As IsTo Be VisioEnterprise Architect etc

Project Management Methodologies Waterfall SDLC Agile Scrum etc

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES

AND PROFICIENCY LEVELS

Technical Competency Name Proficiency Levels

Planning Tactical and Strategic Competency Advanced

Data gathering and analysis Expert

Problem solving Expert

Budget and Headcount management and forecasting Advanced

Written and verbal communication and presentation

skill

Expert

Governance and Support Expert

Strong data analysis skills using SQL MicroStrategy or Tableau preferable

Proven problemsolving process mapping visualisation skills

Proven experience in Technology Resilience and Risk related projects preferred

Presentation skills Story telling using data visualisations would be advantageous

Soft Skills CommunicationNegotiationRelationship BuildingInfluencingCoaching or mentoring

junior BAs to build their skills

Experience in Agile tools ie JIRA Clarity ADO Boards Confluence etc

Good understanding of APIs and has experience in API mapping

Excellent communication skills both oral and written

Great Analytical skills

A can do attitude committed to doing what its takes to deliver Agile mindset Whilst not being the

subject matter expert having the ability to learn quickly listen synthesize the issues and articulate

for senior management with recommendations

Diligent and detail orientated

Ability to create effective work relationships across functions borders at both junior and the most

senior levels of the bank

Excellent stakeholder management skills

Understanding of Project Governance standards change management financial management

project lifecycle and related lifecycle stages

Current Knowledge of babk processes governance and standard for project programme

management new Way of Working n WOW risk management prepost implementation is a plus

Experience in with liaising and engaging with internal audit groups external reviewers and regulators

is a plus

An industry recognized BA certification is a plus