Technical Account Manager

Description

We are seeking an experienced Technical Account Manager with 8–10 years of work experience with SASE + customer executive handling + objection handling. Strong hands-on/product knowledge in SASE, ideally platforms such as Zscaler, Palo Alto Prisma Access, Netskope, Cisco Secure Access or similar

Experience & Mindset

• 8+ years of industry experience in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.
• 8+ years of hands-on experience designing, deploying, and managing large enterprise networks in real-time.
• The Hybrid Mindset: Possess the analytical brain of an Operations Lead paired with the code-first problem-solving skills of an Engineer.
• AI & Automation Adopter: Forward-thinking professional with a proven ability to embrace artificial intelligence and create automation to eliminate repeatable tasks, streamline workflows, and drive new efficiencies in internal processes.
• A proven track record of driving customer adoption, retention, and expansion.

Technical Proficiency

• SASE Ecosystem Expertise: Advanced knowledge of the complete SASE ecosystem, including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and sophisticated routing protocols (BGP).
• Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security concepts, along with experience using security products to prevent network attacks and data breaches.
• Strong experience with SQL and data visualization tools like Tableau, Looker, or Snowflake.
• Familiarity with CRM/CS platforms (Salesforce, Gainsight).
• Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools like tcpdump and Wireshark.
• Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life Cycle, and Sandboxing technologies.
• Certifications: SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly preferred.