Job title: Technical Customer Support Specialist (Japanese-speaking only)
About organization:
Fintech
Global MNC
Stability + Competitive Perks + Salary + Benefits
Flexibility (3 days from home,2 days in office)
Amazing diversity and inclusion
About the role: - Acts as the first point of contact for any technical queries relating to the fintech services - Note that this role is not about escalating problem, it is about identifying root causes of technical problems and providing end to end support -Supports various product and services within the organization - Works closely with colleague to address problems and come up with solutions -Owns up to your own cases and see them through.
What we need: - Degree in IT/Computer or any technical background helps - Fluency in English and Japanese are a must - At least 2-3 years in technical customer support environment preferably in banking or any fintech environment - Knowledge in any change/ticket management tools such as Jira or Jenkins is required. - Technical experience in the below will decide whether you are shortlisted: - Oracle databases - TCP/IP, NAT, routing - LDAP SSO, Radius integration - SAP/Salesforce/Servicenow - Java, SQL, basic XML - Windows, RHEL, Linux
If you think you have the right skills and speak fluent Japanese as well as English, drop me an email [Confidential Information] for escalation of your profile review.
Note that due to high volume of applicants, only qualified and shortlisted applicants will be shortlisted typically.
