Company Description
ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.
In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.
Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.
Role Description
- Software Setup and Configuration:Assist in setting up, configuring and support of EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
- Project Support:Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client's IT environment.
- Technical Audits:Help perform audits to assess discrepancies between current and desired IT configurations.
- Issue Escalation and Resolution:Troubleshoot basic software issues, escalating complex issues to senior engineers.
- Client Support:Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
- Quality Control:Participate in testing phases and verification procedures throughout the project lifecycle.
Qualifications
- Diploma or Bachelor's degree in Computer Science, Engineering, or a related field.
- Work Experience:Minimum 6 months of hands-on experience in technical roles, particularly with EUC software (e.g., Windows operating systems).
- Certifications:Microsoft certifications are advantageous but not required.
- Technical Knowledge:Familiarity with third-party archive systems like Symantec Enterprise Vault, EAS, EMC Source One, and Email Xtender, and how they integrate with Exchange, is an added advantage.
- Communication Skills:Strong oral and written communication skills, with keen attention to detail.
- Customer Service:Demonstrated dedication to delivering excellent service and support.
- Teamwork:Ability to work collaboratively in a high-pressure, fast-paced environment while managing multiple tasks.
- Adaptability:Quick to learn and extend current software functionalities and integrate third-party products to meet evolving requirements.
