Goals and Responsibilities for both Clinical, Life Sciences & Micro Teams
- Fulfill Customer's & Internal Stake Holder's Needs & Satisfaction.
- Manage & process spare part purchase requests and warranty claims submitted by engineers.
- Collaborate with the Procurement team to ensure timely shipment arrivals, and ensure that all purchased, and warranty claim parts are dispatched to tower upon arrival.
- Inform relevant service admin team members and engineers of the arrival of spare parts.
Order Processing
- Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).
- Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.
- Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team.
Compliance Management
- Ensure departmental adherence to ISO and GDPMD standards. Manage customer inquiries and reply within a specific time frame.
- Manage inventory accuracy for spare parts and service tools according to the Master List Data.
- Update service calls (closed calls) based on engineers submitted reports and make necessary stock adjustments in SAP if any.
- Maintain, follow-up with engineer and update training records to ensure compliance with departmental ISO quality objectives.
Reporting
- Prepare and submit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO quality objective report, and AbbVie monthly report.
- Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders (both entities) for job assignment and planning accordingly.
Requirements
- Diploma or higher qualification.
- 2-5 years of relevant administrative experience. Experience in this field will be an added advantage.
- Communication and Problem-Solving:
- Good verbal and written communication skills.
- Demonstrated problem-solving skills with the ability to adapt to new challenges.
- Quick learner with the capacity to understand and apply new concepts and processes efficiently.
- Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
- Ability to prepare, analyze data effectively and generate comprehensive reports.
