PURPOSE:
The candidate is responsible for 2nd and 3rd level technical support for Managed Print Services offerings, technologies and also Project based activities as the Technical Lead. This is a regional role that is both customer and internal facing across Fujifilm APAC subsidiaries.
RESPONSIBILITIES & TASKS:
- As part of the team, you will be involved in managing tickets from start to finish to support country based technical staff.
- Support business side as an SME including meetings with customer IT teams.
- Manage the technical aspects of product launch which involves installing, testing, learning and understanding the software, understanding its purpose and the preparation of required documents and training material as well deliver required training to meet the business needs.
- Evaluate innovation opportunities of existing service offerings, bringing technological aspects of product integration and value add services.
- Providing technical support on deals from RFP, contracting, implementation through to BAU where needed.
- You will also support UAT and release management of the core software used for service delivery.
- Responsibilities will varies based on business dynamics and expected adoption to changing requirements and demands is necessary.
Additional Roles & Responsibilities:
Based on your performance, you will undertake a larger responsibility in leading key service initiative and solution 3rd level support that is key to Fujifilm business.
- Be part of the leading team in supporting Guardia 3rd level operation support across countries implementation.
- Undertake key feature testing and validation of ALL regional services that falls under the purview of the Technology Management team.
- Provide Technical Service support during BAU for all customer account in the region.
- Provide Technical leadership in key customers projects.
WHAT WE ARE LOOKING FOR:
- Experience in a technical lead role would be a plus.
- Good experience and understanding of Microsoft Infrastructure Technology platforms like DNS, DHCP and AD services.
- 3 - 5 years proven experience in troubleshooting technology incidents and problem management.
Essentials
- Experience with Windows Server environments
- Experience with IIS and MSQL
- Knowledge of networking, ports, and protocols.
- Good English written and verbal communication skills.
- Knowledge of printing technology and associated applications.
- Bachelors degree in IT/Computer Science of equivalent skills and certification
Desired
- Cloud technology experience, esp Azure and AWS
- Experience with Ysoft SafeQ 6
- Good understanding of PKI technologies and concepts
- Experience in delivering training
