Job Description
You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to Engineer Ambitiously.
In This Role, Your Responsibilities Will Be:
Resolves technical issues for customers across all account tiers
- Resolves customers single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
Builds customer proficiency for all account tiers through standard services
- Educates customers through formal training and technical support engagements .
- Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions .
Captures and documents knowledge to enable self-service resolution
Learns and adopts
- Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles .
The Benefits of Working at NI Penang:
- Competitive salary relative to your skills and demonstrated ability to perform in the role.
- World class Generation NI corporate onboarding
- 3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
- High quality communication tools and IT equipment.
- Company and personal performance-based bonus.
- An amazing team and a fun place to work.
- Unique Hybrid work mode and flexible working hours.
- Support for dental and vision.
- Travel and commute allowances.
- Accessible and attractive modern offices with free parking.
- Shower and gym facilities for those who like to work out.
- Complimentary drinks and snacks.
- Penang tariff monthly Cafeteria leisure expenses benefit.
- Regular site and team events.
For This Role, You Will Need:
- Intermediate or advanced Japanese level, oral and written (JLPT N3 and above)
- Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science
- 2+ years work experience in a customer-facing technical role or other relevant industry experience
- Owning and advocating for customer issues or needs and prioritizing multiple tasks.
Preferred Qualifications That Set You Apart:
- Communication Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
- Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical Good understanding of electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
- Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.
- Leader Experience coaching and mentoring others, through formal or informal leadership roles.
- Domain Experienced in the test and measurement industry. The ideal candidate may have a background in one of NI's target market segments.
- Customer Focus - Experience owning and advocating for customer issues or needs and prioritizing multiple tasks.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team let's go!
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