Technical Support Engineer
Job Description
- Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
- 2+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
- General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
- Self-motivated, possess a can-do attitude and a strong customer support orientation.
- Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
- Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
- Strong familiarity with PC components like CPU, Motherboard, RAM, Graphics card storage etc.
- Perform PC refresh, general preventative maintenance, install, upgrade, and troubleshoot computer hardware and any other authorised peripheral equipment.
- IP phone, multi-function printers and video conference Level 1 support.
- Provide technical support in teaching spaces utilizing various software and hardware collaboration platforms like Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar tools.
More Info
Key Skills
multi-function printers
Barco
OneDrive
MS Teams
Neat Bar
Zoom
PC components
Cpu
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