About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., USA with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Also accepting NEW GRADUATES!!!
Job Responsibilities
- Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole
- Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer; Number and type of systems and customers supported will be dependent on the candidate's technology, product, and project management skills
- Isolate problems and create resolution plans; Log problem resolution and maintain databases
- Works directly with the customer, internal stakeholders to understand the problem and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems
Qualifications & Requirements
- Open to fresh graduate with background on network or engineering
- Experience on Software Engineer field, Technical Support or similar experience in Retail industry would be an added advantage
- Good knowledge on POS (Point of Sale) or SCO (Self Check-Out) system would be an added advantage
- Good interpersonal and communication skills, verbal and written as well as listening skills; Able to communicate with overseas customers
- Knowledge of relevant software computer applications and equipment
- Strong technical background
- Good analytical and problem solving skills
- Proficient in MS Office and understanding of Windows-based applications/ tools
- Candidate with multiple language proficiency are an added advantage
- Ability to create and read batch scripting, read logs, database management would be an added advantage
- Ability to do SQL Queries and create script would be an added advantage
- Essential to have business level Mandarin (verbal and reading) to manage the customers in China and Hong Kong
Desired Attributes
- Pleasant and enthusiasm in customer engagement
- Good listener with planning, coordinating and resolving skills
- Able to perform shift work, day and night shift. Comfortable with shift rotation
- Able to work on weekend and public holidays
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
