Technical Support Engineer MY

Job Title: Technical Support Engineer

Working Model: Full-time / Remote work

Location: Malaysia

Company Overview:

Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our Technical team in Malaysia. This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.

Key Responsibilities:

• Provide technical support to customers via phone, email, chat, or on-site when necessary
• Diagnose and troubleshoot hardware and software issues related to our products
• Coordinate with internal technical and engineering teams to resolve complex problems
• Prepare and maintain support documentation, FAQs, and technical materials in Malaysia
• Maintain a high level of customer satisfaction through professional communication and problem-solving
• Report common issues and customer feedback to the product and R&D teams for improvements

Requirements:

1. Fluent in English and Chinese; Bahasa Melayu proficiency is a plus.
2. At least 2 years of experience in technical support, electrical engineering, or a related field.
3. Able to travel locally with a valid driving license.
4. Excellent problem-solving abilities and customer service mindset.

What we offer:

• Be part of a fast-growing global renewable energy brand.
• Hybrid work flexibility and collaborative team culture.
• Opportunities for career growth and technical training.
• Comprehensive technical training and onboarding.

Contact info:

If you're passionate about clean energy and enjoy solving technical challenges, we want to hear from you!

Please send your resume to: [Confidential Information]