Technical Support Engineer

Responsibilities:

• Provide level 2 technical support for Sangfor products to APAC and EME
• Acustomers.Respond, follow up, and resolve customer issues promptly (within documented SLA).
• Take responsibility for customer satisfaction and the overall success of theTAC.
• Leading internal escalations and communicating with the Sales, Pre-sales, andR&D teams
• Create technical documentation to improve internal and external technicalknowledge.

Requirement:

• Good Knowledge in general networking - TCP/IP 7 Layer OSI,routing/switching, router ACL, WAF, VLAN and etc.
• Advanced troubleshooting knowledge in different operating systems (e.g.Windows, UNIX, LINUX)
• Experience in virtualization technologies such as Vmware, KVM, and Openstack is strongly preferred.
• Basic scripting skills with Python, Perl, or Shell would be an advantage.
• Effective writing and communication skills in English and Mandarin.
• Excellent collaboration and proven teamwork abilities Positive, communicative, and customer-oriented attitude.