Technical Support Engineer

Requirement:

1. 2+ years of experience as technical engineer, system integrator or equivalent experience
2. Deep understanding of networking (routing, switching, TCP/IP, etc)
3. Have knowledge and experience in security solution such as Firewall/IPS/UTM/Bandwidth Management/Endpoint Secure
4. Have knowledge in linux based operating system (installation, configuration, administration)
5. Have knowledge in on-premise virtualization/hyper-converged.
6. Candidate with network and/or security certification (CCNA/CCNP/Mikrotik/NSE/CEH/etc) is a plus
7. Strong troubleshooting and problem analysis skill
8. Oral and written communication skills in Mandarin (Chinese) and English are mandatory
9. Effective time-management skills

Responsibility:

1. Onsite and remote technical support for customers to resolve issue in POC or after sales inquiries
2. Track, maintain and resolve incident as well as provide the report to the customer
3. Perform device installation and integration into customer environment
4. Provide technical training for Partners and/or customers
5. Escalation to RND to resolve product issue
6. Create technical documentation for project and/or internal knowledge base