Address customers requirements and provide solutions.
Guide customers through installing software and system applications.
Conduct remote troubleshooting.
Research for solutions to resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Follow up with customers to ensure their software and systems are functional.
Report customer feedback and potential product requests.
Produce technical documentation and manuals.
Build software and system applications related database.
Requirements:
Proven work experience as a Technical Support Engineer or similar role.
Hands-on experience with Windows environment.
Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
Ability to perform remote troubleshooting and provide clear instructions.
Outstanding problem-solving and multitasking skills.
Customer-oriented attitude.
Possess at least a Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science or relevant field.
