Technical Support Engineer

International Technical Support Engineer

Duties and responsibilities

i) Pre-sales technical support

l Communicate with customers on product and technology, improve Customer satisfaction.

l Collect and summarize overseas customers feedback on demand, consultation, complaints,

delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D .Track the resolution process and delivery results until the customer confirms the closure of the problem.

l Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.

l Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.

l Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges.

ii) Test work

l Cooperate with R&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.

iii) After-sales work

l Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the

demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.

l Overseas product site maintenance, project installation work.

iv) Other work:Other related work tasks arranged by the Employer.

Job Requirements

l Bachelor's degree or higher in Computer Science, Communication Engineering, Electronic

Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.

l At least 3 years of relevant work experience and product knowledge in ICT products.

l Experience in implementing and managing conventional communication systems.

l Familiarity with the technical support and principles of the company's products.

l Ability to summarize and document technical information effectively.

l Fluent in both written and spoken English and Chinese.

l Strong team communication and coordination skills, with the ability to handle emergencies effectively.

l Willingness and ability to travel independently globally (primarily to regions such as Asia-Pacific and Europe).