Provide continuous technical support via telephone and email related to the product
Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems
Identify the level of technical knowledge and adjust technical communications to solve customer's problem
Conducting basic probing to determine the next action for any software related to enquiries
Requirements
Excellent English & Mandarin verbal communication skills
Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply Full Training Provided
Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
Must be willing to work on rotational shifts
Must be willing to work in Ara Damansara
Benefits
5 working days in a week
EPF & SOCSO
Sick leave
Annual leave
Quarterly staff recognition and appreciation
Nice Working Environment
Free Shuttle Van Provided from Various Locations
Accommodation Provided
Fun Filled Environment with Events and Activities/ Team Outing
We are located nearby shopping malls and housing area
The company hires from across the globe, so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
English Training The company provides English training to the companys employees who would like to improve their communication & business writing skills.
