Technical Support Group (TSG) Specialist
Job Description
Trc khi bn np n xin vic, hãy chn tùy chn ngôn ng ca bn t các tùy chn có sn trên cùng bên phi ca trang này.
Khám phá c hi tip theo ca bn ti t chc Fortune Global 500. Hình dung các kh nng i mi, tri nghim vn hóa b ích ca chúng tôi và làm vic vi các nhóm y tài nng giúp bn tr nên tt hn mi ngày. Chúng tôi hiu nhng gì cn thit dn dt UPS trong tng lai — nhng ngi có kh nng kt hp c áo gia nng lc vi nim am mê. Nu bn có t cht và kh nng lãnh o bn thân hoc nhóm, s có nhng vai trò sn sàng bn trau di k nng và a bn lên mt tm cao mi.
Job Summary
Mô t công vic:
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.
Responsibilities
Preferences:
Lâu dài
UPS cam kt cung cp mt ni làm vic không có tình trng phân bit i x, quy ri và tr thù.
Khám phá c hi tip theo ca bn ti t chc Fortune Global 500. Hình dung các kh nng i mi, tri nghim vn hóa b ích ca chúng tôi và làm vic vi các nhóm y tài nng giúp bn tr nên tt hn mi ngày. Chúng tôi hiu nhng gì cn thit dn dt UPS trong tng lai — nhng ngi có kh nng kt hp c áo gia nng lc vi nim am mê. Nu bn có t cht và kh nng lãnh o bn thân hoc nhóm, s có nhng vai trò sn sàng bn trau di k nng và a bn lên mt tm cao mi.
Job Summary
Mô t công vic:
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.
Responsibilities
- Performs Integrations and Installations
- Assists with Facility Technology Management
- Fulfills Service Requests
- Interfaces with Customers, Teams, and Associates
- Conducts TSG Technical Disaster Recovery Procedures
- Addresses Customer Requests
Preferences:
- Bachelor's Degree
- A+, Microsoft Certified Solutions Associate
- CCENT Cisco Network Certification
Lâu dài
UPS cam kt cung cp mt ni làm vic không có tình trng phân bit i x, quy ri và tr thù.
More Info
Key Skills
technical advice and training
hardware and software planning
network management and administration
deployment and support services
About Company