Technical Support Level 1(Fresh Graduates) - 12 Months Contract

Job Description :

• Provide Level 1 support for technical incidents and service requests
• Troubleshoot hardware, software, and network-related issues
• Perform root cause analysis and implement permanent fixes
• Escalate complex issues to Level 3 or relevant teams when required
• Monitor system performance and ensure SLA compliance
• Maintain accurate documentation of incidents and resolutions
• Support system upgrades, patches, and deployments
• Collaborate with internal teams to improve service quality

Interested applicants can share their updated resume to [Confidential Information]

Only shortlisted candidates will be contacted.