Position - Technical Support Representative (Telco Project)
Location KL Sentral, Malaysia
Language- Mandarin
Job Type - Permanent Position (Full Time)
Working Shift- 5 Days working in a week
Job Description
Responsibilities-
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Eligibility Criteria-
- Atleast Diploma or Degree (IT/ Computer Science/ Engineering).
- Proficiency in Mandarin (Read/Speak/Write)
- Freshers can also apply.
- Good English Command (B1 or B2)
