Technical Support Specialist

Technical Troubleshooting Agent Level 2 - Japanese

THE WORK:

Discover the excitement of contributing your expertise to a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with IT Troubleshooting, fostering growth and collaboration. Join us and be part of a journey where your insights and contributions truly matter.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with colleagues to maintain and improve operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Intermediate analytical thinking
• Beginner process improvement
• Advanced attention to detail