Location: Mutiara Damansara, PJ
Role Overview
We are seeking an experienced Technical Support Team Lead (Cross-Referencing) to manage and develop two specialist teams supporting cross-referencing and BOM (Bill of Materials) activities. This role ensures efficient operations, strong process governance, and high-quality service delivery while driving continuous improvement and productivity.
Key Responsibilities
- Lead and optimize resources across cross-referencing and BOM support teams to meet market demand
- Ensure adherence to processes, KPIs, and service standards, driving continuous improvement
- Set short- and long-term departmental objectives and initiatives
- Monitor performance, coach team members, and motivate high achievement
- Improve workflows, reporting, and database management (SharePoint)
- Coordinate supplier product training and collaborate with Product & Supplier Management
- Generate monthly performance reports and provide operational improvement solutions
- Drive cross-functional collaboration to increase efficiency and productivity
Requirements
- Diploma or Degree in Electronics, Electrical, or Mechanical Engineering
- Minimum 5 years experience in electronics, industrial, or distribution-related industries
- Proven people management and leadership experience
- Strong communication skills with the ability to engage stakeholders at all levels
- Independent, self-motivated, and able to work with minimal supervision
- Fluent in English and Mandarin (written and spoken)
- Strong MS Excel or database application skills preferred
