We are looking for a Technical Writer to join our team in Kuala Lumpur (Plaza Mont Kiara), supporting Product Management, Engineering, Delivery, and Training & Education in maintaining and improving Squirro's technical documentation and partner community engagement.
What You'll Do
As a Technical Writer, you will be responsible for ensuring that Squirro's technical documentation and community resources remain accurate, clear, and up to date. You will work closely with cross-functional teams to understand new features, identify documentation gaps, and help strengthen our partner ecosystem.
Key responsibilities include:
Documentation Management
- Maintain and update all public-facing technical product documentation, including release notes.
- Proactively identify content gaps and recommend documentation improvements.
Training & Certification
- Collaborate with the Head of Training & Education to develop training materials.
- Assist in reviewing certification submissions for the Squirro Academy.
Cross-Functional Collaboration
- Work with Engineering and Delivery teams to understand new functionalities and document them clearly.
- Notify internal teams of community questions and ensure proper follow-up.
Community Engagement
- Monitor and participate in community forums to ensure questions are answered promptly.
- Provide first-level technical support for partners and help build an engaged, informed partner community.
What You Bring
As this region continues to grow, we're looking for a hands-on Technical Writer who is comfortable working independently, learning quickly and bridging communication across technical and non-technical audiences. You will support Product, Engineering, Training & Education and Delivery teams in delivering high-quality documentation and partner enablement.
- 1+ years of experience in technical writing or client-facing technical support role
- Experience with current documentation best practices.
- Experience in industries involving AI, NLP, Machine Learning or working with unstructured data in a previous project or role is a plus.
- Excellent written and verbal communication skills in English (C2 level).
- Technical aptitude or interest in AI, LLMs, Knowledge Graphs, Search Analytics/Data Science, Machine Learning or Natural Language Processing.
- A degree in Computer Science, Engineering, Information Technology, or related technical discipline is preferred.
Tools You'll Use
You'll work with a modern toolset to ensure efficient planning, collaboration, and execution across teams and projects. Key tools include:
- Documentation and Community – Sphinx / ReadTheDocs, Discourse
- Data Storage – ElasticSearch, OpenSearch, MariaDB, Redis
- Web components – Nginx, Flask
- Frontend components – React
- Core Software – Python, JavaScript
- Collaboration – Atlassian (Jira, Confluence), Teams
Experience with these tools is preferred but not mandatory, we're looking for someone who is tech-savvy and quick to learn.
Why Join Us
- Impact: Your work won't disappear into a pipeline, you'll see it used by some of the world's leading organizations.
- Growth: Work on cutting-edge problems in AI and search, alongside experienced engineers who value curiosity and learning.
- Culture: Agile, startup-like, with quick decision-making and plenty of room to contribute ideas.
- Balance: We believe in continuous feedback, lifelong learning, and supporting personal growth.
- Diversity: Work in a globally connected environment, collaborating with teams across the world, including those in our offices in Zurich, London, New York, Singapore, and Kuala Lumpur.
Benefits
- Hybrid Work Arrangement – Enjoy the flexibility of working from home up to two days per week.
- Dental, GP & Optical Allowance – Annual reimbursement for general practitioner visits, dental treatments, and optical expenses.
- EPF & SOCSO – Full statutory contributions provided in compliance with Malaysian regulations.
- Team Events & Engagement Activities – Participate in regular team-building sessions and company events designed to strengthen collaboration and connection.
About Squirro
Squirro is the enterprise AI platform built for regulated industries, streamlining enterprise search and automating complex, custom workflows. Secure, private, scalable, permissions-aware, and fully auditable, the platform ensures that every result is accurate and verifiable. Squirro powers agentic AI applications that are grounded in the organization's unique enterprise ontology. Further information about AI-driven business insights can be found at https://squirro.com/
If this sounds like the kind of environment you'd thrive in, we'd love to hear from you.
