Working hours : Rotational Shift
- Monday Friday (8am-5pm/10 am -7pm)
- Weekend (10am- 7pm)
Qualifications & experience
- Minimum SPM / Diploma in any field (higher education is an advantage).
- Fresh graduates are encouraged to apply.
- Experience in collections, credit control, or customer service will be an added advantage.
- Good communication and negotiation skills.
- Able to handle difficult conversations with professionalism.
- Strong problem-solving skills and attention to detail.
- Basic computer skills (MS Office, email, etc.).
- Able to work independently and in a team.
Tasks & responsibilities
- Contact customers with overdue payments to arrange settlements.
- Work with related teams to ensure timely collection.
- Negotiate repayment solutions with customers in arrears.
- Monitor overdue accounts and follow up promptly.
- Keep accurate records of all communications and agreements.
What we offer
- Attractive incentives based on performance
- Transport allowance
- Comprehensive training provided
- Clear career advancement opportunities
- Supportive and positive working environment
- Monthly employee engagement activities
