GENERAL:
Field Services Operations – Field Engineer/Technician Job Role Is To Perform Operation And Maintenance (O&M) Support For Corrective And Preventive Maintenance And As A Bridge Between Field Service Operation And Project Roll Out To Fulfil Both Side Requirement Without Impacting Network Performance Jeopardies Project Implementation Schedule
RESPONSIBILITIES:
- To Perform 1st Level Field Troubleshooting (Corrective Maintenance) On Access Layer LTE/5G Network Elements And Services.
- To Ensure Fault Restoration Is Within The SLA.
- To Perform Preventive Maintenance (By Schedule Frequency). IN ORDER TO Improve The Network Stability Such As Intermittent And Repeated Faults.
- To Execute And Handle Assigned WFM-IFS WO Within A Certain Time Frame And Ensure All The WO Meet SLA.
- To Ensure Apparatus Assignment (AA) Are In Place.
- Accountable For Day-To-Day Execution, Project Acceptance, And Documentation Sign-Off IN ORDER TO Meet Rollout Implementation Quality And Fulfil Customer Demand.
- Required To Standby For 24x7 Duty Roster.
- Produce Require Routine Report.
Requirement
- Years Of Experience: 2-5 Years In Telecommunications Industry
- Qualification: Diploma/Degree In Telecommunication Engineering/Computer Or Any Other Relevant Field
- Minimum 2 Year Working Experience In Field Operation Processes And Tools Management
- Relevant Knowledge In Field Operation Health, Safety And Environmental
- Certification: Working At Height (WAH), CIDB, TM NIOSH Safety Passport (Mandatory)
- Active Driving License (Mandatory)
- Equipped With Some Level Of Knowledge In LTE/5G Networks
- BUSINESS & HUMAN COMPETENCE:
- Fluent In Written And Spoken English
- Verbal Communication Skills
- Relevant Experience In MS-Office, Reporting And Presentation Skill
- Be Able To Work Independently With Minimal Supervision
- Able To Work And Co-Operate In A Team
- Able To Work Or Support When Needed
