Familiar with the operations of the hospital to correctly answer and/or route calls to appropriate departments/staff.
Familiar with doctors specialties, locality, clinic hours, and booking preferences to efficiently make appointments.
Possess the relevant clinical knowledge in line with basic decision making in advising medical enquiries on the appropriate next steps.
Attend to all outbound and inbound calls, WhatsApp and emails from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance.
Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp and email or upon relevant request.
Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally.
Familiar with Remote Patient Monitoring packages as well as use of the Remote Patient Monitoring (RPM) devices.
Ensure all customers under RPM are monitored according to the instructions given by the consultants.
Ensure that appropriate measures are taken to escalate emergencies and vital signs abnormalities to the Superior.
To provide remote support and advice to the customers as and when needed.
Able to perform other duties and tasks as assigned by Senior Manager, Connected Care.
Able to work efficiently in a team.
Able to work shift duty working hours.
Requirements
Possess minimum qualification of Nursing/Medical Assistant.
Registered with nursing board with valid APC
Possess3-5 year working experienceor personal to holders.
Good command of English and Bahasa Malaysia.
Ability to converse in Mandarin is a welcome advantage
