Telemarketing Specialist

Company Description CIMB Group is a leading focused ASEAN bank and one of the region's foremost corporate advisors, serving over 18 million customers. Headquartered in Kuala Lumpur, Malaysia, the Group offers a full range of consumer, commercial, investment, Islamic banking, and asset management products and services. CIMB is recognized as a world leader in Islamic finance and is the fifth largest banking group by assets in ASEAN. With around 33,000 employees as of March 2022, the Group provides a dynamic, regional work environment with opportunities for professional growth and cross-border collaboration.

Role Description This is a full-time, on-site Telemarketing Specialist role based in Kuala Lumpur. The Telemarketing Specialist will contact prospective and existing customers by phone to introduce CIMB BANK BERHAD products and services, explain features and benefits, and respond to basic inquiries. The role includes qualifying leads, following up on marketing campaigns, and accurately recording customer information and call outcomes in banking systems. The specialist will work toward individual and team sales targets, ensure adherence to regulatory and internal compliance requirements, and provide a professional, customer-focused experience on every call. Collaboration with sales, marketing, and customer service teams to refine scripts and share customer feedback is also part of the day-to-day responsibilities.

Qualifications

• Strong communication and interpersonal skills, including clear phone etiquette and the ability to build rapport with diverse customers.
• Sales and customer service abilities, with experience in telemarketing, outbound calling, or contact center work considered an advantage.
• Basic understanding of banking or financial products, with willingness to learn CIMB's offerings and comply with banking regulations.
• Proficiency in data entry and use of CRM or call center systems, with attention to accuracy and detail.
• Goal-oriented mindset, capable of working with sales targets, managing time effectively, and handling a high volume of calls.
• Ability to work on-site in Kuala Lumpur as part of a team, demonstrating reliability, professionalism, and ethical conduct.
• Minimum secondary education; a diploma or degree in business, finance, communications, or a related field is an advantage.
• Multilingual abilities (e.g., Bahasa Malaysia, English, and other regional languages) are beneficial for serving a broad customer base.