Telemarketing Specialist

Company Description

CIMB Group is a leading ASEAN universal bank, recognized as one of the largest Asian investment banks and a global leader in Islamic banking. Headquartered in Kuala Lumpur, Malaysia, CIMB offers a wide range of financial products and services, including consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management. As the fifth largest banking group in ASEAN, CIMB has a workforce of over 36,000 employees across 16 locations in ASEAN, Asia, and beyond. The company is committed to excellence in financial services and is affiliated with PIDM through CIMB Bank and CIMB Islamic Bank.

Role Description

This is a full-time on-site role for a Telemarketing Specialist, based in Kuala Lumpur. The Telemarketing Specialist will be responsible for generating leads, building and maintaining excellent customer relationships, making outbound calls to potential clients, and promoting financial products and services. This role involves delivering exceptional customer service, answering client inquiries, and meeting sales targets while adhering to compliance and ethical guidelines.

Qualifications

• Strong skills in Lead Generation and Sales, with the ability to identify and convert potential clients
• Proven experience in Customer Service and Customer Support to cultivate positive client relationships
• Excellent Communication skills, both verbal and written, for engaging with diverse clients effectively
• Proficiency in using CRM software and understanding of telemarketing principles
• Goal-oriented mindset with a focus on achieving and exceeding sales targets
• Ability to work independently and collaboratively in a fast-paced environment
• Fluency in additional languages is a plus
• Prior experience in banking or financial services is beneficial