Telesales Agent (Mandarin Speaker)

This role focuses on converting newly signed-up leads into active corporate clients. You will engage inbound leads, understand their business needs, recommend our services, guide them through onboarding, and ensure they complete their first transaction. It's a sales-driven role with strong emphasis on client acquisition and activation.

Key Responsibilities

-Engage new leads for Business website and qualify them.

-Understand client needs, priorities, and intended use cases.

-Recommend solutions based on requirements.

-Guide onboarding: account setup, platform walkthrough, first-use readiness.

-Educate clients on Grab for Business tools and features.

-Follow up proactively to drive activation and first transaction.

-Track pipeline, onboarding status, and activation outcomes in CRM.

-Collaborate internally to resolve client issues smoothly.

-Identify barriers and share feedback to improve acquisition journey.

Essential Skills

-Client acquisition, telesales, or onboarding experience.

-Strong communication and relationship-building.

-Ability to translate customer needs into business solutions.

-Comfortable with product education and onboarding steps.

-Strong follow-up discipline across multiple leads.

-Good organisational skills and attention to detail.

-Ability to thrive in a fast-paced environment.

Good to Have

-Experience in B2B sales, SaaS, or corporate solutions.

-Familiarity with CRM tools.

-Background in activation-focused roles or first-transaction conversion.