Telesales Specialist

Company Description

The World Branding Forum (WBF) is a global non-profit organization dedicated to benefiting professionals in the branding, design, marketing, advertising, public relations, and communications industries worldwide. Its mission is to advance standards, skills, and education within these fields. The WBF organizes programs such as conferences, seminars, workshops, and award ceremonies. Additionally, it focuses on developing best practices, guidelines, and tools to support the branding community.

Role Description

This is a full-time hybrid role for a Telesales Specialist. The position is based in Bangkok, Ho Chi Minh City, Manila, Melbourne, and Kuala Lumpur. Responsibilities include engaging with potential clients through calls and emails, building strong client relationships, meeting sales targets, providing exceptional customer service, and supporting customers in their inquiries. The Telesales Specialist will also assist in identifying sales opportunities and collaborating with internal teams to meet company objectives.

Qualifications

• Strong Customer Service and Customer Support skills to address client needs effectively
• Excellent Communication skills for engaging with diverse clients and team members
• Proven Sales experience and a results-driven mindset to meet and exceed targets
• Ability to provide Training and support to clients to enhance satisfaction and brand loyalty
• Strong organizational skills and the ability to manage multiple tasks efficiently
• Proficiency in relevant tools and basic computer skills
• Preparing all documents, email drafts, letters and website content for upcoming Events
• Checking lead details / research further contacts as necessary
• Upload new lead details to client management system
• Calling all leads ensuring to reach appropriate personnel within each company
• Preparing and sending invitations to all contacted clients
• Following up with each lead within agreed timescales, sending reminders
• Answering all incoming queries from customer queries
• Maintaining lead sheets, logs, systems, registration folders
• Updating attendee details, artwork requests, proofing and assisting with PR materials
• Close monitoring of targets and adopting new approaches where necessary
• Finalising supplier/ vendor selection
• Liaising with brands post event to ensure all items within the licensing programme have been delivered