Gather website requirements with stakeholders and program owners
Coordinate digital touchpoints and inputs for national programs and external agencies
Support end-to-end delivery activities including requirements, testing, and deployment
Website Maintenance & Support
Facilitate accurate and timely content updates across websites and platforms
Enforce governance frameworks, publishing standards, and approval workflows
Support UX, accessibility compliance, and interface improvements
Assist with content integration and data flow coordination across systems
Provide first-level coordination for website-related incidents and issues
Maintain and update documentation on web technologies, CMS, analytics, and QA
Contribute to continuous improvement initiatives by identifying recurring issues and proposing enhancements
Monitoring & Reporting
Track budgets, prepare reports, and highlight cost optimisation opportunities
Monitor vendor performance and SLA compliance, coordinate follow-ups
Monitor website performance, uptime, and security indicators
Qualification
Bachelor's degree in information technology, Computer Science, Digital Media, Web Development, or a related field to ensure a strong grounding in technical and digital concepts.
Hold relevant certifications such as ITIL, Agile/Scrum, UX/UI, or Web Governance to demonstrate structured approaches to digital service delivery.
