Test Manager With with (CCC- (Contact Centre experience)/Mortgage- (Mortgage / Loan (Home/Property)

Guide and manage the Testers (IT, Business User) in day-to-day deliverables

Create Project Test Strategy, Test plan and Test Approval Report

Review test deliverables developed by Test Lead/vendor/business users

Develop Daily/Weekly status report

Manage overall testing deliverables for reviews and signoff

Facilitate communication between different stakeholder teams of project / CR

Perform test management activities (e.g. assist PM for PSC update, risk mitigation action plan, manage stakeholders during testing phase, lead and arrange meetings with key stakeholders pertaining to test planning)

Support getting the clarity on testing requirements

Lead the defect triage meetings and classification of defects

Responsible for reporting all the applicable metrics / SLAs as per communication plan

Provide support during testing escalations

Ensure timely escalations of critical issues to the test management

Interacting with IT team for resolving environment related issues and any support requirements

Coordinate & manage functional and non-functional test whenever necessary.

Coordinate test data preparation

Ensure quality of deliverables by review, test process adherence and monitoring

Provide operational / day to day status reports project stakeholders