TikTok Shop Operations

About Dachin:

• Singapore-headquartered end-to-end consumer brand company
• Backed by global investors ARES and Jungle Ventures; Seed and Series A completed
• Category-leading brands across Southeast Asia
• No.1 Kitchenware GMV brand in Indonesia
• Malaysia office located in Bangsar, Kuala Lumpur

About the Role:

We are looking for a meticulous and analytical TikTok Shop Operations to manage and optimize day-to-day marketplace and livestream operations at our TikTok Shop. This role plays a critical part in ensuring smooth campaign execution, accurate product and pricing management, and operational alignment between internal departments.

Responsibilities:

• Manage daily ecommerce operations including livestream operations, product uploads, listing maintenance, pricing updates, and stock synchronization across platforms.
• Monitor marketplace performance metrics and analyze operational data to support business and sales improvements.
• Coordinate and execute marketplace campaigns such as double date promotions, payday sales, flash sales, and brand campaigns.
• Ensure product information, pricing, and promotional mechanics remain accurate and consistent.
• Monitor order processing flow and proactively resolve operational issues such as listing errors, overselling, delayed fulfillment, or pricing discrepancies.
• Analyze competitor activities, platform trends, and campaign results to recommend operational and sales optimization strategies.
• Maintain operational SOP compliance and support continuous improvement initiatives to enhance store performance.

Requirements:

• At least a bachelor's degree or above from any majors with a proven exceptional experience of 1-2 years in managing e-commerce seller store; Experience matters more than formal education.
• Willing to be placed in Bangsar Area, Kuala Lumpur, WFO 100% and can join ASAP.
• Have an intermediate level of English to be able to communicate well.
• Having Strong understanding of TikTok Shop & TikTok Livestream and other e-commerce platform backend systems.
• Detail-oriented, proactive in identifying operational issues, and capable of handling multiple priorities simultaneously.
• Strong analytical thinking with the ability to monitor and evaluate CTR, conversion rate, ROI, and ROAS performance metrics.
• High sense of integrity and commitment.

Why Join Dachin

• Become part of a Singapore-headquartered regional consumer brand company with a strong track record of growth and market success across Southeast Asia.
• Work with established brands that have achieved category leadership in the region.
• Join the early team driving DACHIN's expansion in Malaysia and play a direct role in shaping the company's local growth.
• Gain hands-on experience managing major campaigns across TikTok Shop, Shopee, and Lazada, including double-date promotions and platform-mega sales events.
• Enjoy strong career growth opportunities within a rapidly expanding regional organization.
• Work from our office in Bangsar, the most accessible and vibrant business districts in Kuala Lumpur with easy access via public bus and LRT.