Responsibilities
- Conducting Product, Process, Behavior, Motivation & Soft skills training
- Design training content, help file and schedule for the training and impart training on Product, Processes Systems, soft skills and mock call certification
- Handling on floor training batches
- Coordination for refresher training bases TNI's
- Support Operations during transitions of various processes
- Conducting monthly client calibrations sessions
- Preparing and administrating periodic performance reviews for agents
- Conducting Job knowledge quiz for the Process
- Providing Improvement suggestions around training delivery/content/deployment
- Driving completion on Mandatory training/modules as per client request
- Any Ad-hoc responsibilities as designated by the supervisor
Qualifications
- Excellent verbal and written communication (Japanese) in an international process
- Candidate must be college or vocational school graduates or possess comparable work experience
- Strong presentation and public speaking skills
- Understanding of effective training methodologies and tools
- Shows flexibility/ownership & works under pressure situation
- Ability to work within challenging environment with tight delivery timelines
- Willingness to work in any shift
- The candidate should have excellent problem solving capabilities and lateral thinking skills
- Understanding of the Business situation and capability to address issues
- Candidate should be open to change, Multi-tasking skills, Inter personal skills
- Willingness to travel for short/long trips basis demand of business situations
- English skill would be additional advantage
If you meet all the requirements outlined for this role, we encourage you to apply. Please note that only shortlisted candidates will be contacted.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.
