We exist to create positive change for people and the planet. Join us and make a difference too!
Purpose of the position
- To manage, coordinate, administer, and support the delivery of the training plan of both public and in-house training events within the budget.
Key Responsibilities and Accountabilities
- Manages administrative systems and procedures required to support the training business to ensure workloads are planned, and the department runs efficiently and delivers to BSI's standards of customer excellence
- Responsible for HRDF administrative support for training course delivery
- Responsible for working with the Operations team & external resources to coordinate tutors to deliver the training schedule
- Work with the Training Business Manager to coordinate efforts between the sales, marketing, and operations
- Manage the flow of documentation and correspondence of the department's complaints/compliments system
- Monitor and continually improve the efficiency and effectiveness of all administrative processes
- Ensure that all contractual relationships with key suppliers are continually reviewed and improved in the interests of BSI and its customers
- Handling of training operation details in Salesforce
- Day-to-day support to the operation team, sales teams (Public and In House), and Account teams.
- Making sure of proper documentation of training records on a timely basis.
- Timely issuance of training certificates
Knowledge, experience, and qualifications.
- Excellent organizational skills to control their own workload and that of others
- Logical and practical approach to problem solving to deal with problems as constructively and swiftly as possible
- Communicates well to inform, advise, and persuade and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
- Good written and verbal communication skills to produce, initiate, and compose routine correspondence
- Understands the values and benefits of teamwork and can provide support
- Works on own initiative to manage a varied, often unpredictable, workload
- Organizes and prioritizes own work and that of others in a pressurised environment with competing demands and tight deadlines
- Develops, manages, and reviews office systems, especially those required to organise large amounts of paperwork and correspondence
- Experience with Salesforce.com or other enterprise tool is an added advantage
- Experience of commercial operations management, preferably commercial events
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
