FIND YOUR BETTER AT AIA
We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.
We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About The Role
The Senior Manager in the Transformation Office serves as a critical enabler and driver of AIA Malaysia's enterprise-wide transformation agenda. This role demands a rare combination of strategic thinking, project management discipline, and the courage to challenge the status quo — all while navigating complex organisational landscapes and influencing stakeholders across all levels.
The incumbent will be accountable for leading high-impact transformation initiatives from inception to delivery, ensuring alignment with AIA Malaysia's strategic priorities and long-term business objectives.
Key Responsibilities
1. Project Management & Delivery
- Lead and manage multiple complexes, cross-functional transformation projects simultaneously, ensuring on-time, on-budget, and on-scope delivery.
- Develop comprehensive project plans, governance frameworks, risk registers, and milestone tracking dashboards.
- Apply structured project management methodologies (PMO standards, Agile, or hybrid approaches) appropriate to the nature of each initiative.
- Drive accountability across workstream leads and ensure rigorous progress reporting to senior leadership.
2. Problem Solving & Strategic Analysis
- Diagnose complex, ambiguous business problems using structured problem-solving frameworks (e.g., issue trees, root cause analysis, scenario modelling).
- Translate strategic intent into actionable transformation roadmaps with clear milestones, KPIs, and success metrics.
- Synthesise large volumes of data and qualitative insights to generate crisp, compelling recommendations for C-suite and Board-level audiences.
- Anticipate downstream implications of decisions and proactively surface risks and interdependencies.
3. Organisational Navigation & Stakeholder Management
- Navigate complex internal organisational dynamics, building coalitions of support across business units, functions, and geographies.
- Establish and maintain trusted relationships with senior leaders, subject matter experts, and external partners.
- Develop and execute stakeholder engagement plans that drive alignment, buy-in, and commitment to transformation goals.
- Act as a bridge between strategy and execution — translating leadership vision into operational reality.
4. Negotiation & Influencing
- Lead negotiations with internal and external stakeholders to resolve conflicting priorities, resource constraints, and scope disputes.
- Influence without formal authority — building credibility through expertise, data, and consistent delivery.
- Facilitate senior-level workshops, steering committees, and governance forums, driving decisions and resolving impasses.
- Manage trade-offs between speed, quality, cost, and risk in a transparent and principled manner.
5. Challenging the Status Quo
- Bring intellectual curiosity and a challenger mindset — proactively identifying inefficiencies, legacy constraints, and opportunities for step-change improvement.
- Champion innovation and best-in-class practices by benchmarking against regional and global industry leaders.
- Create the space for constructive challenge within teams, fostering a culture of continuous improvement and bold thinking.
- Engage in courageous conversations with leadership when transformation initiatives require difficult organisational changes.
6. Change Management & Adoption
- Design and execute end-to-end change management strategies that drive meaningful behavioural and cultural shifts across the organisation.
- Develop change impact assessments, communication plans, and training programmes that enable sustainable adoption.
- Embed change management as a core competency within project teams — ensuring people readiness is treated with the same rigour as technical delivery.
- Monitor and measure change adoption through structured feedback loops and KPIs, intervening where resistance or fatigue is identified.
Qualifications & Experience
Essential
- Bachelor's degree in business, management, marketing or a related discipline.
- Minimum 8–12 years of progressive experience in transformation, strategy, management, PMO, marketing and distribution who runs similar scale of transformation.
- Proven track record of leading large-scale, cross-functional transformation or change initiatives in complex organisations or start-up from Fintech or Insurtech.
- Experience in the insurance, financial services, or broader financial industry is highly advantageous.
