Key Responsibilities
Transition Management:
- Lead selected transitions, including setup of centralized services for clients.
- Lead RDC scope onboarding with local offices (existing clients) or new global clients.
- Organize kick-off calls and conduct training/knowledge transfer sessions with local offices or new clients.
- Request client systems user access for RDC team members.
- Perform time-motion studies for RDC processes when required.
- Develop and maintain detailed project plans, managing interdependencies across projects.
- Oversee stabilization period quality measures before project closure.
Process & System Setup:
- Work with Enate Configuration team to set up RDC Enate scheduled tasks and create email aliases. Enate is a workflow orchestration and automation platform designed to help organizations manage operations
- Work out As-Is and To-Be process maps for RDC scopes.
Methodology Development:
- Enhance transition governance, risk management, planning tools, templates, and reporting.
- Drive standardization and best practice sharing across all RDCs.
- Stakeholder Coordination:
- Collaborate with internal teams (HR, Finance, IT, Facilities) to ensure readiness for onboarding and service migration.
- Manage communication and change initiatives across multiple stakeholders.
Risk & Issue Management:
- Identify and mitigate risks from project initiation through completion.
- Track progress, resolve issues promptly, and implement corrective actions.
Financial & Performance Tracking:
- Monitor project expenditure and support benefit realization tracking.
- Review outcomes of migration waves to improve timelines, quality, and stakeholder satisfaction.
Key Requirement
- Proven experience in transition or migration project management within a shared services or outsourcing environment
- .Strong knowledge of project management methodologies (PMP, PRINCE2 preferred)
- .Excellent stakeholder management, communication, and change management skills
- .Ability to manage organizationally complex projects across multiple geographies
- .Familiarity with RPA, digital transformation, and process optimization is a plus
- .Proficient in project planning tools (MS Project, JIRA, or similar)
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