About Us
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.
Responsibilities
- Ensure day to day activities are coordinated based on the site cut-off and
customer order CRDD dates. - Special focus will be placed on shipments classified as critical. This includes Next Flight Out (NFO) shipments, impact to production/ITP or any customer's specific request.
- Establish and maintain communication channels with customer's LOM & other stakeholders as agreed by the customer's site logistics team.
- Able to work closely and coordinate with all relevant stakeholders to understand and provide the best transportation solution
- In the event of critical and urgent issues such as TPT failure or factory lines down situation, Site-Operations is expected to provide 24x7 coverage for real-time communication and close follow-up until issue is resolve
- Support all business continuity plan scenarios by providing regular updates o n shipments until the crisis is over.
- Provide proactive engagement with stakeholders on any exceptions tracking, damage reporting, logistics training and irregularities.
- Provide reports as required to stakeholders within the agreed frequency and timeline.
- Manage and maintain working procedures in alignment with the SOW and SLG in agreement with customer.
- Maintain high level of training in transportation operation and will be able to provide cross-site training between the ATML sites.
Requirements
- Minimum Bachelor Degree in field of Logistics, Transportation and International Freight management or other related disciplines.
- Minimum of 7 years working experience in field of Logistics, Transportation and
International Freight Operations ( Air/Sea/Courier/Land) Operations in
Technology Sector. - Working experiences in 4PL environment, Key Account Management, and Program will be an advantage.
- Good verbal & written communication skills, presentation skills, training skills.
- Excellent Stakeholder Management skills, analytical and problem-solving skills.
- Good meeting facilitation skills, communicate and effectively work with employees at all levels of the organization.
- Digital skills in spread sheets and word processing for tracking, analysing and
communicating related data. - Ability to input and manipulate data and create reports, as required in a timely fashion. OTM/SAP skills are added advantage.
