Travel Consultant

Company Description

Accomy is building the next-generation travel technology platform, reshaping how corporations and travelers book and manage hotels, flights, and beyond. We aggregate global hotel and flight content into a sleek OBT (Online Booking Tool) designed for corporate travel, backed by our cutting-edge GDS vision and integrated with global suppliers.

Role Description

This is a full-time on-site role for a Travel Consultant(Customer Service role) located in Malaysia. The Travel Consultant will be responsible for providing exceptional customer support, ensuring customer satisfaction, and maintaining phone etiquette. They will also play a crucial role in delivering excellent customer service and enhancing the overall customer experience.

**Willing to work in shift basis (including weekends)

Job descriptions

Travel consultant:

• Handle flight, hotel, car rental, and travel-related bookings using GDS and online booking tools.
• Issue, reissue, and refund air tickets accurately and promptly.
• Handle itinerary changes, cancellations and after-sales support
• Ensure compliance with client travel policies and procedures

Customer Service:

• Ability to provide excellent phone etiquette
• Strong problem-solving and communication skills
• Attention to detail and ability to multitask
• Ability to handle customer complaints and resolve issues

Requirements

• Travel Consultant, Customer Support, Customer Service, and Customer Experience skills
• Experience in the travel or hospitality industry is a plus
• Fluency in English and Mandarin is a requirement as you will be communicating with colleagues/clients based overseas.
• Additional fluency in other languages in a plus

Why Join Accomy

We are a close-knit team that values top performers from diverse backgrounds. We encourage one another to excel while enjoying the journey together. Our fast-paced environment is complemented by robust training and 360-degree feedback, ensuring your growth and success are prioritized.

If you're excited to make a significant impact in the travel industry and grow with a visionary company, we'd love to hear from you! Please send your resume detailing your relevant experience to [Confidential Information] or apply directly.