Work Location: Zetrix Tower, Empire City Damansara Perdana.
The Tour Consultant is responsible for advising clients on travel destinations and tour packages, creating customized itineraries, and delivering excellent customer service throughout the travel planning process. This role focuses on promoting and selling tour products while ensuring memorable travel experiences for clients.
Key Responsibilities
- Consult with clients to understand their travel preferences, budgets, and requirements
- Recommend and sell tour packages, holiday programs, and related travel services
- Design customized itineraries for individual and group travelers
- Coordinate and manage bookings for hotels, tours, transportation, and activities
- Provide accurate and up-to-date information on destinations, itineraries, and inclusions
- Handle tour confirmations, amendments, and cancellations efficiently
- Assist clients with travel documentation, including visas and travel insurance
- Address customer inquiries, complaints, and travel-related issues promptly
- Maintain accurate client records and conduct follow-ups to ensure customer satisfaction
- Achieve individual and team sales targets as assigned
Required Skills and Qualifications
- Diploma or Bachelor's Degree in Travel, Tourism, or Hospitality
- Prior experience in tour sales or travel consultancy
- Strong knowledge of travel destinations and tour products
- Excellent communication, sales, and customer service skills
- Ability to prepare detailed itineraries and quotations
- Strong organizational and time-management skills
- Proficiency in travel booking systems and Microsoft Office
Preferred Qualifications
- Experience handling inbound, outbound, or group tours
- Familiarity with hotel contracting and tour operations
- Multilingual abilities are an advantage
Working Conditions
- Office-based role with occasional travel for familiarization trips
- May be required to work beyond normal office hours, including weekends, during peak travel seasons or as required by management
