Job Summary
The Travel Manager oversees the daily operations of a travel agency, ensuring high-quality travel services for clients. This role involves managing travel consultants, designing travel packages, coordinating with suppliers, and ensuring customer satisfaction while achieving business and revenue goals.
Key Responsibilities
- Manage and supervise travel consultants and agency staff
- Plan, design, and sell customized travel packages for individuals and groups
- Coordinate bookings for flights, hotels, tours, transportation, and travel insurance
- Negotiate contracts and rates with airlines, hotels, tour operators, and vendors
- Ensure compliance with travel regulations, visa requirements, and documentation
- Monitor sales performance, revenue targets, and operational costs
- Handle customer inquiries, complaints, and emergency travel situations
- Maintain relationships with travel partners and suppliers
- Stay updated on travel trends, destinations, and promotional opportunities
- Ensure high standards of customer service and client satisfaction
- Managing marketing and promotions to increase customer based and revenue
- Achieving monthly and yearly sales target and revenue
Required Skills and Qualifications
- Bachelor's degree in Tourism, Travel Management, Business, or related field
- Proven experience in a travel agency or tourism-related role
- Strong leadership and team management skills
- Excellent communication, sales, and customer service abilities
- Knowledge of booking systems (GDS such as Amadeus, Sabre, or Galileo)
- Ability to plan itineraries and manage multiple bookings efficiently
- Strong problem-solving and decision-making skills
Preferred Qualifications
- Certification in Travel and Tourism Management
- Experience handling foreign workers, group tours, corporate travel, or luxury travel
- Knowledge of international destinations and travel regulations
Working Conditions
- Office-based with possible travel for familiarization trips and supplier meetings
- Flexible working hours, including weekends or holidays during peak seasons
