Troubleshooting Agent (Community Manager) JP Speaker

Responsibilities

• Through community and social media, build relationships with community contributors to provide a
  
  

delightful self-help experience and support that scales

• Manage International Community in Japanese language, including: recruiting new experts, regularly
  
  

engaging with current experts, managing experts statuses, share appropriate comms and product info,

help preparing annual events for community experts

• Checking quality of localization of webmaster content to be published on relevant local channels
  
  

(Blogger, Twitter)

• Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS
  
  

community

• Troubleshoot community experts escalations and issues qualifying for direct support.
• Proactively monitor communities to identify trending issues or threads suitable for direct support.
• Identify top user issues and relevant insights for your market and communicate those to the regional
  
  

PSM.

• Perform user feedback deep dive on specific market/languageupon request - Japanese.
• Be accountable for individual performance
• Be involved and offer suggestions on possible future team improvements
• Work closely with the other team members to meet client goals
• Responsible for other activities assigned by the direct Manager
  
  

Requirements

• Graduation in any discipline; newly graduated candidateswill also be considered.
• Bilingual with excellent level on the market support language (Japanese)
• Good command in English language
• Relevant experience in website/online content creation/management
• Exceptional analytical and structured problem-solvingcapabilities
• Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO),
  
  

Developer Relations, Technical Communications and/orWeb Development

• Google Ads and Analytics understanding and experience
• Strong experience in analyzing, troubleshooting, andresolving user-reported issues
• Enthusiastic & self motivated with Can do! attitude
• Excellent communication skills (both verbal & written)
• Flexibility and adaptability to a changing and fastpaced working environment
• Ability to interpret and assimilate information
• Proactive and well organized with a track record ofsuccess in a team environment
• Good understanding on working with targets and meeting/exceedingclien