Urgent Service Operations Engineer (ITIL, Preventive Maintenance, Data Centre)

Highlights:

• Permanent job opportunity

• Great remuneration & benefits

• Great career progression

• 5 days work week, normal office working hour

• good experience in preventive maintenance, familiar with ITIL framework are welcome

• Location: Ubi

Responsibilities:

• Assist and support service request, issues tracking and documentation.

• Assist in customer communication.

• Maintain all service documentation and records.

• Coordinate internal teams to fulfil customer service requests.

• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.

• Update and track internal inventory and update documentation.

Requirements:

• Diploma or Degree in Engineering, IT, Network Engineering, or related field.

• Minimum 2-3 years of experience in technical support, service operations, and basic logistics coordination.

• Exposure to a technology-driven or service delivery environment preferred.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Ability to track multiple service requests and issues, ensure timelines are met.

• Basic understanding of IT or technical service workflows.

• Experience in troubleshooting system or network-related incidents.

• Ability to work in a high-pressure, 24/7 operational environment.

• Focused on responsiveness, service recovery, and satisfaction.

• Strong ability to maintain accurate records and reports.

• Able to coordinate and facilitate between technical and non-technical teams.

• Proactive in identifying issues and driving resolution.

• Willingness to participate in on-call support rotation.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [Confidential Information] or please click on Apply Now and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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