Vehicle Networking Operations & Maintenance Engineer

Position Title: Vehicle Networking Operation & Maintenance Engineer

Location: Shah Alam, Malaysia

Duration: Full Time- Contract

Department: Asean International R&D

Position Overview

Vehicle Networking Operations & Maintenance Engineer is responsible for ensuring the smooth operation, stability, and reliability of connected vehicle systems and platforms. This role focuses on system monitoring, technical troubleshooting, Over-the-Air (OTA) updates, and operational support for Internet of Vehicles (IoV) services. The position also involves collaborating with cross-functional teams to resolve technical issues, optimise system performance, and support seamless connected vehicle operations.

Key Responsibilities

1. Monitor, operate, and maintain connected vehicle platforms, including Telematics Service Platforms (TSP), Over-the-Air (OTA) systems, Public Key Infrastructure (PKI), and mobile applications.
2. Conduct routine system inspections, performance monitoring, troubleshooting, and root cause analysis to ensure system stability and reliability.
3. Respond to and resolve technical issues reported by customers, after-sales teams, and local technical support personnel.
4. Support 24/7 incident monitoring and response arrangements, ensuring timely escalation, resolution, and proper documentation of system issues.
5. Coordinate with internal departments, technical teams, and external service providers to resolve system-related issues and improve operational efficiency.
6. Support OTA software update activities, including deployment, testing, release, and post-update monitoring.
7. Provide technical training and guidance to after-sales technical managers and local operations teams on connected vehicle systems and troubleshooting procedures.
8. Assist with technical data collection, log analysis, and data anonymisation for troubleshooting while ensuring compliance with relevant data protection requirements.
9. Prepare technical reports, incident records, troubleshooting guides, and operational documentation.
10. Provide operational support for mobile applications, Mobile Network Operator (MNO) services, and OTA platforms to ensure seamless connected vehicle functionality.

Qualifications / Requirements

1. Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Automotive Engineering, or a related field.
2. Minimum 2 years of working experience in the automotive, connected vehicle, telematics, or related technology industry.
3. Knowledge of Internet of Vehicles (IoV) architecture and connected vehicle platforms such as TSP, OTA, PKI, and Vehicle Security Operations Centre (VSOC).
4. Familiarity with cloud platforms such as AWS or Alibaba Cloud, Linux operating systems, and basic database queries.
5. Understanding of IoT/M2M technologies, automotive communication systems, and network connectivity.
6. Experience with Docker, Kubernetes (K8s), or containerised environments will be an added advantage.
7. Basic knowledge of automotive cybersecurity and data protection regulations, such as UNECE R155 and GDPR, is preferred.
8. Strong troubleshooting, analytical, problem-solving, and technical documentation skills.
9. Good command of written and spoken English. Proficiency in Mandarin or other additional languages will be an added advantage.
10. Good communication and interpersonal skills, with the ability to work effectively across departments and technical teams.
11. Willingness to support urgent technical incidents and participate in on-call arrangements when required.