Vendor Management and Projects Lead
Turn Protect- Posted 5 days ago
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Job Description
This role oversees claims registration and payment operations, ensuring timely, accurate, and compliant processing. It manages vendors and TPAs, monitors SLAs, and leads process improvement and digital transformation initiatives within claims operations.
1. Vendor & TPA Governance
- Performance Monitoring: Establish and manage a structured performance management framework for External Vendors and TPAs, focusing on service quality, SLA adherence, cost efficiency, and compliance.
- Agreement Management: Review vendor contracts and implement monthly tracking mechanisms to ensure all external partners uphold professional standards.
- Contract Review: Conduct regular reviews of External Vendors and TPAs agreements and implement a monthly tracking mechanism to monitor performance and compliance.
- Tender & Renewals: Manage the full end-to-end process for open tenders, new applications, or contract renewals for External Vendors and TPAs.
2. Strategic Project Leadership
- Act as the project lead for Claims Transformation initiatives, focusing on automating manual workflows and integrating new technical capabilities (e.g., e-payments or digital registration).
- Identify gaps in the current claims journey and lead cross-functional projects to modernize the claims infrastructure
3. Process Innovation & Business Improvement
- Explore and implement new approaches to the business operating model to exceed customer expectations while ensuring a commercial return.
- Drive a continuous improvement culture by re-engineering workflows in the registration and ancillary services sections to optimize team capacity.
More Info
Key Skills
About Company
Hello! We're Tune Protect Group of companies - that may sound like a mouthful, but we're all about something simple yet super important: keeping people like you, protected. You know those times when life gets adventurous We want everyone to dive into those moments with confidence, knowing they're covered. Now, here's the exciting part. At Tune Protect, we're all about breaking down the barriers to insurance. We believe that everyone deserves to be safeguarded without the hassle. So, we've made it easy to understand, easy to get, and definitely easy on the wallet. Our motto "Insurance Simplified" says it all. But hold up, we're not just any old insurance crew. We're stepping into the future as a Digital Insurer. What does that mean We're using tech to make insurance a breeze, not a headache. Think of it as insurance for the modern worldâ€"quick, convenient, and tailored to you. And guess what We're not keeping this amazing stuff to ourselves. We're spreading this insurance revolution across not just our backyard but way beyond, all across ASEAN and even more far-flung places. We're not just changing insurance we want to change how people feel about it. Now, here's the part where you come in. If you're looking for a place where you can make a real impact, where innovation is the name of the game, and where your ideas are welcomed with open arms, you're in the right spot. We're not just building a company we're building a family that's in it for the long haul. So, whether you're a tech whiz, a creative guru, a customer service superstar, or anything in between, there's a place for you here. We're all about bringing fresh minds on board to help us shake things up, challenge the norm, and create something extraordinary together. Ready to be a part of a team that's rewriting the rules of insurance Join us at Tune Protect, where protection meets innovation, and your talents are about to shine like never before.
