About the role
- Support and maintain BNM systems, applications, and IT infrastructure to ensure smooth daily operations.
- Assist in translating user requirements into functional and technical specifications.
- Participate in development, testing, and documentation in line with bank standards.
- Provide first and second-level support, troubleshoot application issues, and monitor performance.
- Collaborate with project managers and vendors to manage timelines, budgets, and deliverables.
- Support disaster recovery activities and post-deployment validation.
- Ensure compliance with SLAs, maintain documentation, and train users on application usage.
- Participate in on-call rotations and provide after-hours support when needed.
What will you do:
- Participating in the design making procedure of projects.
- Supporting different versions of software.
- Testing the software for any bugs.
- Designing product for specifications.
- Providing appropriate training to the team members.
- Managing the project efficiently.
- Analyzing the technical user requirements.
- Development of user specific solutions.
- Create and maintain user guides, FAQs, and training materials.
- Log, track, and manage incidents using Jira.
- Create and maintain user guides, FAQs, and training materials.
- Work closely with developers, business analysts, and infrastructure teams.
- Communicate effectively with stakeholders regarding issue status and resolution timelines.
- Building relationships with business partners and managing resources internally and externally as collaboration strategy for a smooth IT operation.
- Evaluate documented resolution and analyst trends for ways to prevent future problems.
- Field incoming help requests from users via both telephone and work orders in a courteous manner.
- Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
- Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Ensure applications comply with organizational policies and security standards.
- Participate in audits and implement necessary controls.
Skills, certifications and experience you possess:
- Bachelor's Degree in Computer Science, Information Technology, or any related field.
- Possess at least 5 years working experience in banking and minimum 2 years of experience in Bank supporting BNM application systems and IT infrastructure support, including projects and Disaster Recovery.
- Demonstrated strong understanding of SQL, Java, Unix, Jira and current technologies, and industry trends.
- Knowledge of security protocols, compliance, and risk management in application services.
- Expert knowledge about computer applications and scripting knowledge.
- Familiar with the local regulations (e.g. BNM) and able to manage regulatory requirements from a technology solution/decision perspective.
