Job Purpose
This role is responsible for managing and guiding investigation teams in conducting thorough, objective, and timely investigations, including cases received through various reporting channels. The Head of Section (Team Lead) acts as a critical link between the investigation team and the Head of Department, ensuring seamless communication, efficient case management, and the delivery of high-quality investigative outcomes across all levels of Prasarana Malaysia Berhad.
Key Accountabilities
- Provide support and guidance to the Head of Department and GCIAO in initiatives aimed at strengthening investigative functions and addressing investigation-related matters across the organisation.
- Plan, coordinate, and oversee the implementation of annual investigation enhancement initiatives under the Group Internal Audit Division.
- Lead and conduct investigations and independent reviews to assess the adequacy and effectiveness of internal controls, compliance with regulations, policies, and standards within Prasarana group entities.
- Monitor the effectiveness of investigation-related programs through pre- and post-assessments; compile and analyse relevant statistics; and propose corrective measures where necessary.
- Evaluate the success of continuous improvement initiatives by regularly monitoring and reviewing their implementation and outcomes.
- Plan, coordinate, and facilitate meetings with business units, management, and relevant stakeholders to support the investigation function.
- Prepare and contribute to quarterly reports for the Board Audit Committee (BAC), as well as ad hoc reporting when required.
- Conduct independent reviews of key operational areas to evaluate risk management, governance, and compliance processes, and recommend improvements.
- Execute and supervise risk-based investigations to assess control effectiveness, identify weaknesses, and suggest remedial actions.
- Assist the GCIAO and Head of Department in reviewing, analysing, and investigating whistleblower reports and other ad hoc cases.
- Manage the end-to-end process of investigation cases received through non-standard or informal reporting channels.
- Lead and supervise investigation teams, ensuring fair, independent, and efficient handling of reported cases in line with professional standards.
- Review and validate investigative files, interview transcripts, reports, supporting documents, and other relevant evidence to ensure completeness and quality.
- Prepare clear, comprehensive reports and recommendations upon the conclusion of investigations for review by the GCIAO and the Head of Department.
- Monitor and report the status of ongoing investigation cases to the Head of Department and GCIAO on a regular basis.
- Participate in the collection of evidence and intelligence, including conducting field visits, complaint verifications, and surveillance activities as necessary.
- Ensure all intelligence is disseminated appropriately, maintaining strict confidentiality and observing relevant protocols and sensitivity requirements.
- Gather and manage intelligence ethically, in compliance with relevant legislation, policies, and codes of practice, to support organisational efforts in crime, fraud, and misconduct prevention. Perform other duties and responsibilities as assigned by the Head of Department or GCIAO, in line with the scope of investigation-related activities.
Qualifications, Skills & Knowledge
- Minimum bachelor&aposs degree in any related field.
- Certified Fraud Examiner (CFE).
- Certified Integrity Officer (CeIO).
- Minimum six years working experience.
- Knowledge of MACC Act 2009, Whistleblower Act 2010 and MACC (Amendment) Act 2018.
