Overseeing and optimising our global operations strategies to ensure efficient and effective delivery of our clear aligners dental treatment services in alignment with the company&aposs goals and objectives.
Responsible for managing various aspects of the operations, including supply chain management, production, quality control, logistics, and customer service to ensure delivery of completed clear aligners to customers, worldwide.
Oversee the production process, ensuring timely and high-quality manufacturing of clear aligners while maintaining cost efficiency.
Implement and maintain high quality control procedures to ensure compliance with industry standards and regulations.
Collaborate with cross-functional teams, including R&D, marketing, sales, and customer service, to ensure seamless coordination and alignment of operations.
Analyse operational performance data, identify operational areas for improvement, and implement effective strategies to enhance operational efficiency, productivity, profit and cost-effectiveness.
Monitor and manage teams key performance indicators (KPIs) related to operations, such as production volume, cycle time, inventory levels, and customer satisfaction.
Establish and maintain strong relationships with suppliers, vendors, and logistics partners to ensure a reliable and efficient supply chain.
Lead and develop a high-performing operations team (internal and external stakeholders) by providing guidance, coaching, and support to achieve individual and team objectives.
Ensure optimal level of customer services and provide efficient training to all staff members and ensure effective deliverables.
Coordinate with client programme management and analyse client requirements to resolve various operational issues.
Maintain and stay updated on industry trends, best practices, and technological advancements to drive continuous improvement in global operations/standard and maintain consistency in same.
Job Requirements:-
8+ years in operations within healthcare/dental or other regulated products, including 5+ years leading multi-site or regional teams.
Direct experience running end-to-end treatment planning, fabrication and delivery for clear aligners or similar custom medical products.
Proven record of improving speed, quality, on-time delivery, and unit cost at scale.
Strong people leader: hires well, sets clear goals, coaches managers, and builds a high-performance culture.
Solid planning and execution across production, inventory, suppliers, and logistics (including cross-border).
Confident with data and dashboards; uses facts to set targets, solve problems, and drive continuous improvement.
Works effectively with R&D, Sales, Marketing, and Customer Service to launch and scale new products.
Maintains high standards of quality and compliance across all sites.
