VIP Program Growth & PMO
Job Description
Job Description:
- Design and evolve VIP packages and benefit offerings to stay competitive, compelling, and commercially sustainable
- Research subscriber behaviour to inform benefit design, packaging decisions, and programme improvements
- Plan, execute, and analyse VIP-exclusive benefits from briefing to post-implementation review - driving continuous improvement
- Own cross-functional project management across marketing, product, ops, and CS to keep initiatives on track
- Explore external partnerships to continuously enhance the VIP benefit ecosystem
- Turn performance data and user insights into strategic recommendations that shape the VIP roadmap
Requirements:
- 2-4 years in project management, product marketing, partnerships, or a related field
- Ability to think strategically about product and user experience while staying hands-on with execution
- Strong project management skills comfortable owning multiple workstreams simultaneously
- Data-informed mindset - able to connect user insights and performance metrics to programme strategy
- Excellent communicator and collaborator across functions
- E-commerce or loyalty/subscription programme experience is a plus
- SA level: able to lead workstreams independently, drive strategic decisions, and mentor juniors
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