Visual Merchandiser

About KENS Apothecary

KENS Apothecary is Malaysia's leading destination for luxury beauty, fragrance, skincare, wellness, and lifestyle. With a carefully curated portfolio of globally renowned brands, we are committed to creating exceptional customer experiences through thoughtful design, personalized service, and compelling retail environments.

As our retail footprint and brand portfolio continue to grow, we are looking for a creative, hands-on, and detail-oriented Junior Visual Merchandiser to support the execution of visual merchandising initiatives across KENS Apothecary boutiques, counters, pop-ups, events, and other retail touchpoints.

This role is ideal for someone with a strong interest in luxury retail, spatial design, visual storytelling, and brand presentation who is ready to build practical experience in a fast-paced, multi-brand retail environment.

The Role

As a Visual Merchandiser, you will work closely with the Senior Visual Merchandiser, Brand Marketing, Creative, and Retail Operations teams to bring brand campaigns and product stories to life across our physical retail spaces.

You will support the implementation of global brand guidelines, seasonal campaigns, product launches, window displays, merchandising refreshes, retail events, and store openings while ensuring all retail environments maintain KENS Apothecary's premium visual standards.

This is a hands-on position that combines creativity, retail execution, project coordination, and frequent store visits.

Key Responsibilities

Visual Merchandising Execution

• Support the implementation of visual merchandising plans across KENS Apothecary retail locations.
• Assist with the setup and maintenance of windows display, display table, wall bays, brand fixtures and promotion areas.
• Ensure displays are implemented accurately according to approved brand guidelines.
• Maintain strong product presentation, visual balance, cleanliness, and overall display quality.
• Conduct regular visual refreshes to ensure stores remain commercially relevant and visually engaging.
• Assist with product zoning and placement to support key campaigns, launches, and commercial priorities.
• Identify damaged, outdated, or inconsistent displays and coordinate corrective action.

Multi-Brand Retail Presentation

• Support the integration of multiple luxury beauty and fragrance brands within KENS Apothecary's multi-brand retail environment.
• Understand and apply the different visual identities and merchandising requirements of each brand.
• Assist in maintaining a consistent KENS retail experience while respecting individual brand guidelines.
• Support product rotation and highlight-zone updates according to campaign priorities and sales needs.
• Ensure each brand is represented accurately, professionally, and consistently across assigned stores.

Campaign & Product Launch Execution

• Support the rollout of seasonal campaigns, new product launches, promotional activities, and brand activations.
• Assist with installation of POSM, display materials, launch visuals, product testers, props, and other campaign elements.
• Coordinate campaign setup schedules with Brand Marketing, Retail Operations, Creative, and Logistics teams.
• Ensure boutiques and counters are visually ready before campaign and launch dates.
• Participate in overnight, early morning, or after-hours installations where required.
• Document completed setups and highlight any outstanding issues.

Store Visits & VM Audits

• Conduct scheduled store visits to monitor visual standards and merchandising compliance.
• Assist in performing VM audits across boutiques and counters.
• Take clear photographs of completed displays and maintain visual records.
• Identify display maintenance issues and provide updates to the Visual Merchandiser.
• Follow up with store teams on required corrections and visual improvements.
• Support regular seasonal and campaign-related merchandising refreshes.

Store Openings, Pop-Ups & Events

• Support visual setup for new boutique openings, store relocations, refurbishment, pop-up stores, customer events, masterclasses, brand activation.
• Assist with on-site installation and dismantling.
• Coordinate with internal teams, contractors, vendors, and shopping mall representatives when required.
• Ensure all visual elements are completed according to approved timelines and standards.

Visual Design & Presentation Support

• Assist in preparing Visual mock-ups, Store layout references, Presentation decks, Display guides, Installation instructions, Basic floor plans.
• Support adaptation of principal VM guidelines for local store implementation.
• Assist with simple artwork adjustments and presentation materials where required.
• Organise and maintain references for campaign visuals, completed setups, and VM guidelines.

Fixture, Prop & VM Asset Management

• Maintain records of VM props, signage, tools, display materials, and fixtures.
• Support the storage, movement, and distribution of VM materials across retail locations.
• Monitor the condition of display materials and highlight replacement or repair requirements.
• Coordinate with Logistics and Warehouse teams for delivery and collection of VM materials.
• Assist with sourcing quotations for approved VM materials and services.
• Ensure VM assets are stored and handled properly to minimise damage and unnecessary replacement costs.

Retail & Commercial Support

• Work with Brand and Retail teams to understand campaign priorities, hero products, and commercial objectives.
• Support product placement that improves visibility and encourages customer engagement.
• Observe customer movement and interaction with displays during store visits.
• Provide feedback on visual presentation and potential opportunities for improvement.
• Support commercial priorities without compromising luxury brand presentation standards.

What We're Looking For

Qualifications

• Diploma or Bachelor's Degree in:
• Visual Merchandising
• Interior Design
• Retail Design
• Graphic Design
• Industrial Design
• Architecture
• Creative Multimedia
• Fashion Design
• or a related creative discipline.

Experience

• Approximately 1–2 years of relevant experience in visual merchandising, retail design, interior styling, events, retail marketing, or a related field.
• Fresh graduates with strong internship experience and a relevant portfolio are encouraged to apply.
• Experience in beauty, fragrance, fashion, lifestyle, premium retail, or luxury retail is an advantage.

Technical Skills

• Basic to intermediate proficiency in:
• Adobe Photoshop
• Adobe Illustrator
• Microsoft PowerPoint
• Microsoft Excel
• Knowledge of SketchUp, 3ds Max, AutoCAD, or other 3D visualisation software is an added advantage.
• Ability to prepare basic visual mock-ups, layouts, or presentation materials is preferred.