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An understanding of network connectivity and digital experience management tools for endpoints/laptops and how this impacts voice services
Excellent customer service, problem solving, and written/verbal communication skills
Able to work under minimal direction
Able to handle prioritised activities in the face of multiple conflicting timeframes
Experience supporting either/both Microsoft Teams or Amazon Connect users
Ideal
Technical skills in voice networks and understanding the network principles that support modern cloud-based telephony solutions
Experience supporting issues relating to TCP/IP, Web RTC, SBC, E.164 and PSTN services
Experience supporting voice channels in contact centres
ITIL Process principles for change, request, incident and problem management
Amazon Contact Centre experience is desirable but not essential
Development Value
Opportunity to learn advanced Amazon Connect Contact Centre architecture and configurations
Opportunity to develop advanced technical skills within a global IT environment
Opportunity to learn and apply ITIL knowledge
Opportunity to develop IT technologies experience in a highly regulated industry
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 130670481
