Job Summary
Join our dynamic team as a PE-Maps specialist where you will leverage your English speaking skills and customer support experience to enhance our service delivery. With a focus on day shifts and a work-from-office model you will play a crucial role in ensuring customer satisfaction and operational excellence. Your contributions will directly impact our companys growth and societal value.
Responsibilities
- Provide exceptional customer support-voice by addressing inquiries and resolving issues efficiently.
- Communicate effectively in English to ensure clarity and understanding in all interactions.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Utilize your native Bahasa Indonesian language skills to assist Indonesian-speaking customers seamlessly.
- Maintain accurate records of customer interactions and transactions for future reference.
- Implement feedback mechanisms to continuously improve customer service processes.
- Analyze customer feedback to identify areas for improvement and propose actionable solutions.
- Ensure adherence to company policies and procedures in all customer interactions.
- Participate in training sessions to stay updated with the latest industry trends and practices.
- Support the development of customer support strategies that align with company objectives.
- Contribute to team meetings and discussions to foster a collaborative work environment.
- Assist in the creation of customer support documentation and resources.
- Strive to exceed customer expectations by delivering high-quality service consistently.
Qualifications
- Demonstrate proficiency in English speaking reading and writing to facilitate effective communication.
- Possess native-level proficiency in Bahasa Indonesian to support diverse customer needs.
- Exhibit strong problem-solving skills to address customer concerns promptly.
- Show a keen interest in customer support and a commitment to delivering excellent service.
- Display adaptability and willingness to learn new skills and technologies.
- Have a basic understanding of customer support principles and practices.
- Demonstrate the ability to work effectively in a team-oriented environment.
Certifications Required
Native-level proficiency in Bahasa Indonesian to support voice project. Certification in Customer Service Excellence or equivalent.
